Shipping Terms
💳 Payment Methods
Users can choose products according to their preferences and cash on delivery is supported. For returns, please refer to the store's return and exchange policy. If you have any questions after receiving the goods, please contact online customer service promptly; we provide 24/7 service!
🚚 Logistics Information
Shipping Fee: Free shipping on all orders 🎉
Shipping Time: After successful order processing, we will arrange shipment in sequence, generally within 3 business days (service continues on holidays and weekends).
Delivery Time: Expected delivery within 7–10 business days after shipment.
Signing Instructions:
Please fill in a detailed address and contact number where you can sign for the package;
Please check the outer packaging for damage, the quantity of goods, and the completeness of the packing list upon receipt;
You have the right to refuse delivery if the outer packaging is damaged or opened;
If you are unable to sign for the package yourself, you can authorize someone else to sign on your behalf. The courier is only responsible for delivery to the designated address and does not guarantee personal delivery.
⚠️ Order information cannot be modified after confirmation. Please ensure your address and phone number are accurate. Thank you for your understanding.
If order is delayed due to incomplete information, we will hold the order for 5 days and notify you via email. If you do not reply within the specified period, we will arrange for a return and refund.
🔄 Returns and Refunds
If the product has quality issues, you can apply for a full refund.
Return and exchange details are subject to the sales page and process instructions.
When returning goods, please ensure the product, gifts, accessories, packaging, and receipts are intact; otherwise, we may not be able to process the return.
If order cancellation or refund is required, we will handle relevant invoice matters in accordance with the law.
❓ Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time?
A: Delivery time varies depending on the selected logistics company.
Q2: How do I file a complaint with the courier?
A: You can call the local service hotline of the logistics company listed in your order.
Q3: How long does delivery usually take?
A: Generally, delivery takes 7 business days after shipment (excluding Sundays).
Q4: What should I pay attention to when signing for the package? A: Please check the outer packaging for damage. You can refuse to accept the package if it is damaged.
Q5: Do I need to provide identification upon receipt?
A: No, the courier only delivers to the address provided and cannot guarantee a specific person will sign for it.
Q6: What if someone else signs for it on my behalf?
A: You can contact the corresponding courier company to inquire.
Q7: How do I check the logistics status?
A: Visit the official website of the logistics company listed in your order or call customer service to inquire.
For any questions, please contact: 📧 service@mail.obmkxiam.com. We are at your service 24/7.